Terms of Service

Welcome to our Terms of Use. We encourage you to read this section before signing up for our services to understand your rights and responsibilities.

Last updated: January 14, 2026

PLEASE READ THESE TERMS OF SERVICE (THESE “TERMS”) CAREFULLY. THESE TERMS GOVERN ACCESS TO AND USE OF THE VOUCHERY PLATFORM AND SERVICES BY BUSINESS CUSTOMERS ONLY.

By accessing or using the Vouchery platform, APIs, dashboards, software, documentation, websites, mobile apps, or related services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

These Terms apply solely to business and enterprise customers acting in a commercial or professional capacity. Consumers are not permitted to use the Services directly.

1. Company Information

The Services are provided by Vouchery, Inc., a Delaware corporation with its principal place of business in the United States (“Vouchery,” “we,” “us,” or “our”).

Contact:

2. Structure of These Terms

These Terms govern:

Access to and use of the Services;
Free trials, pilots, and proof‑of‑concept deployments;
Paid subscriptions, unless superseded by a separate written agreement.

If you have entered into a separate written agreement with Vouchery (including a Master Subscription Agreement, Software License Agreement, Order Form, or Statement of Work) (a “Customer Agreement”), that agreement controls in the event of a conflict.

3. Eligibility & Authority

By using the Services, you represent and warrant that:

You are acting on behalf of a legal entity;
You have full authority to bind that entity to these Terms;
Your use complies with all applicable laws and regulations.

4. The Services

Vouchery provides a software‑as‑a‑service (SaaS) platform for creating, distributing, managing, and redeeming promotional instruments (including vouchers, coupons, loyalty rewards, referrals, gift cards, and related incentives), primarily via APIs and dashboards.

The Services may evolve over time. We may add, modify, or discontinue features, provided that such changes do not materially degrade the core functionality purchased under an active subscription.

5. Accounts & Security

5.1 Account Registration

You must create an account to access the Services. You agree to provide accurate, complete, and current information and to keep it up to date.

5.2 Account Security

You are responsible for:

All activity under your account.
Maintaining the confidentiality of credentials;
Ensuring that users you authorize comply with these Terms.

You must promptly notify us of any unauthorized access or security incident.

6. Acceptable Use

You may use the Services only for lawful business purposes and in accordance with these Terms.

You shall not:

Reverse engineer, decompile, or attempt to extract source code;
Circumvent usage limits, security, or access controls;
Use the Services to engage in fraud, deception, or misleading promotions;
Distribute unlawful, infringing, defamatory, or harmful content;
Interfere with system integrity or performance;
Use the Services to process consumer data except as authorized by your agreement and applicable law.

We may suspend or terminate access for violations.

7. Customer Data & Privacy

7.1 Customer Data

You retain ownership of all data, content, and materials submitted to the Services (“Customer Data”).

You grant Vouchery a limited, non‑exclusive license to process Customer Data solely to:

Provide and operate the Services;
Prevent fraud and abuse;
Comply with legal obligations.

7.2 Privacy & Data Protection

Our processing of personal data is governed by our Privacy Policy, Cookie Policy, and Consumer Data Processing Notice.

You represent and warrant that:

You have obtained all necessary rights, notices, and consents;
Your use of the Services complies with applicable data protection laws (including U.S. state privacy laws, GDPR where applicable, and other relevant regulations).

8. Fees, Billing & Taxes

8.1 Fees

Fees are as specified in your Order Form or subscription plan. All fees are non‑refundable unless expressly stated otherwise.

8.2 Billing

Subscriptions are billed in advance on a monthly or annual basis (unless specified otherwise in a custom SLA).
Fees renew automatically unless terminated in accordance with your agreement.
You authorize us (and our payment processors) to charge your payment method.

8.3 Taxes

Fees exclude taxes. You are responsible for all applicable taxes, except those based on Vouchery’s net income.

9. Trials & Pre‑Production Use

Free trials, pilots, and sandbox environments are provided “AS IS”, without warranties, SLAs, or availability commitments.

Vouchery may suspend or terminate trials at any time.

10. Intellectual Property

10.1 Vouchery IP

Vouchery retains all rights, title, and interest in:

The Services;
Software, APIs, documentation, and platform components;
All improvements, enhancements, and derivative works.

No rights are granted except as expressly stated.

10.2 Feedback

Any feedback you provide may be used by Vouchery without restriction or obligation.

11. Third‑Party Services

The Services may integrate with third‑party platforms (e.g., payment processors, POS systems). Vouchery is not responsible for third‑party services and does not warrant their availability or performance.

12. Service Availability & Support

While we aim for high availability, the Services may experience interruptions due to maintenance, upgrades, or factors beyond our control.

Service levels, if any, are governed solely by an applicable SLA.

13. Suspension & Termination

We may suspend or terminate access if:

Fees are overdue;
You breach these Terms;
Use poses security, legal, or reputational risk.

Upon termination:

Your access will cease;
Customer Data will be handled in accordance with your agreement and our Privacy Policy.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOUCHERY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

VOUCHERY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES;
VOUCHERY’S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU TO VOUCHERY IN THE 12 MONTHS PRECEDING THE CLAIM.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY.

16. Indemnification

You will indemnify and hold harmless Vouchery from claims arising out of:

Your use of the Services;
Customer Data;
Violation of law or third‑party rights.

17. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict‑of‑laws principles. The exclusive venue lies in state or federal courts located in Delaware, USA.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Services or email. Continued use constitutes acceptance.

19. Assignment

You may not assign these Terms without our prior written consent. Vouchery may be assigned freely.

20. Entire Agreement

These Terms, together with any Order Forms and incorporated policies, constitute the entire agreement regarding the Services, unless superseded by a written Customer Agreement.

Terms of Service

​

Last updated: January 14, 2026

These Terms apply solely to business and enterprise customers acting in a commercial or professional capacity. Consumers are not permitted to use the Services directly.

1. Company Information

​

The Services are provided by Vouchery, Inc., a Delaware corporation with its principal place of business in the United States (“Vouchery,” “we,” “us,” or “our”).

​

Contact:

Email: hello@vouchery.io

Support: support@vouchery.io

Website: https://www.vouchery.io

2. Structure of These Terms

​

These Terms govern:

​

Access to and use of the Services;

Free trials, pilots, and proof‑of‑concept deployments;

Paid subscriptions, unless superseded by a separate written agreement.

​

If you have entered into a separate written agreement with Vouchery (including a Master Subscription Agreement, Software License Agreement, Order Form, or Statement of Work) (a “Customer Agreement”), that agreement controls in the event of a conflict.

3. Eligibility & Authority

​

By using the Services, you represent and warrant that:

​

You are acting on behalf of a legal entity;

You have full authority to bind that entity to these Terms;

Your use complies with all applicable laws and regulations.

​

4. The Services

​

Vouchery provides a software‑as‑a‑service (SaaS) platform for creating, distributing, managing, and redeeming promotional instruments (including vouchers, coupons, loyalty rewards, referrals, gift cards, and related incentives), primarily via APIs and dashboards.

The Services may evolve over time. We may add, modify, or discontinue features, provided that such changes do not materially degrade the core functionality purchased under an active subscription.

​

5. Accounts & Security

​

You must create an account to access the Services. You agree to provide accurate, complete, and current information and to keep it up to date.

You are responsible for:

All activity under your account.

Maintaining the confidentiality of credentials;

Ensuring that users you authorize comply with these Terms.

​

You must promptly notify us of any unauthorized access or security incident.

6. Acceptable Use

​

You may use the Services only for lawful business purposes and in accordance with these Terms.

​

You shall not:

Reverse engineer, decompile, or attempt to extract source code;

Circumvent usage limits, security, or access controls;

Use the Services to engage in fraud, deception, or misleading promotions;

Distribute unlawful, infringing, defamatory, or harmful content;

Interfere with system integrity or performance;

Use the Services to process consumer data except as authorized by your agreement and applicable law.

​

We may suspend or terminate access for violations.

​

7. Customer Data & Privacy

​

You retain ownership of all data, content, and materials submitted to the Services (“Customer Data”).

You grant Vouchery a limited, non‑exclusive license to process Customer Data solely to:

Provide and operate the Services;

Prevent fraud and abuse;

Comply with legal obligations.

​

Our processing of personal data is governed by our Privacy Policy, Cookie Policy, and Consumer Data Processing Notice.

You represent and warrant that:

You have obtained all necessary rights, notices, and consents;

Your use of the Services complies with applicable data protection laws (including U.S. state privacy laws, GDPR where applicable, and other relevant regulations).

8. Fees, Billing & Taxes

​

Fees are as specified in your Order Form or subscription plan. All fees are non‑refundable unless expressly stated otherwise.

Subscriptions are billed in advance on a monthly or annual basis (unless specified otherwise in a custom SLA).

Fees renew automatically unless terminated in accordance with your agreement.

You authorize us (and our payment processors) to charge your payment method.

Fees exclude taxes. You are responsible for all applicable taxes, except those based on Vouchery’s net income.

​

9. Trials & Pre‑Production Use

​

Free trials, pilots, and sandbox environments are provided “AS IS”, without warranties, SLAs, or availability commitments.